The new compliance monitoring programme for landlords

The new compliance monitoring programme

The Office of the Privacy Commissioner (OPC) has launched a new compliance monitoring programme to ensure landlords, managers and agencies are not breaching the Privacy Act when requesting and handling (prospective) tenant information. The guidance clarifies the rights and responsibilities of tenants and landlords under the Privacy Act.

FACT SHEET

As part of the programme, The OPC has issued a fact sheet containing information about what information landlords can ask from their (prospective) tenants. "The guidance spells out what information may be requested at every stage of the rental process. We want to make it easy for landlords and property managers to know what they should and shouldn't collect, and for prospective tenants to understand what they can and can't be asked for," says the Privacy Commissioner John Edwards.

No excuses for over-collection

According to the new programme, The Office will make regular checks of rental agencies, as well as an annual audit of application forms, collection notices, contract forms and privacy policies of letting agencies, property managers, and third-party service providers. The OPC also has included mystery shopping in their monitoring approach and they opened up an anonymous tip line for tenants to report concerns about personal information handling.

 “There are no excuses for over-collection and unauthorised use of personal information and there will be consequences for non-compliance”, Privacy Officer John Edwards said.

OUR SERVICE FOR LANDLORDS

In line with the new compliance programme for the rental sector, we’re now also opening up for landlords who are looking for assistance. You can find our package including services below. Please contact us if you have any questions.

SUBSCRIPTION-BASED SERVICE FOR LANDLORDS

We offer a subscription-based service to landlords, managers and agencies to help you manage your obligations under the Prviacy Act on an on-going basis. This package is specifically designed in line with the new compliance monitoring programme which The Office of the Privacy Commissioner launched in November 2021.

The package can be tailored to your individual needs on request, please get in touch.

What's included

  • Initial 1.5 hour training session with Michelle to ensure you as a landlord, manager or agency are compliant and aware of your obligations under the law
  • Audit of your application forms, collection notices, contract forms and privacy policies.
  • Privacy Officer Duties including advising and investigating possible breaches, reporting to the Privacy Commissioner and liaising with effected tenants to help preserve relationships
  • Optional weekly call-based and email-based help desk support for advice and guidance on all information privacy related issues
  • Regular e-updates from the Privacy Commissioner cases and guidelines 

Costs

  • 1 property: $100 deposit, then $15 per week for 12 months*
  • 2 properties: $125 deposit, then $25 per week for 12 months*
  • 3 properties: $150 deposit, then $35 per week for 12 months*
  • 4 properties: $175 deposit, then $45 per week for 12 months*
  • 5 properties or more: price on application

*10% discount if 12 months paid up front and in full. All prices are excluding GST.